Improving Customer Service Lunch & Learn - Lexington

Use Smarter Technology

to Improve the Customer Experience in 2017

In all businesses, competition is knocking at your door waiting for you to make the first mistake and poor customer service is often the culprit. Continuously improving the quality of employee/customer interactions is key to creating high satisfaction levels. Come learn more about Workforce Optimization*.

• Solutions that create high levels of customer, member or patient satisfaction.
• Learn about key business processes that workforce optimization automates.
• Understand the latest workforce management, recording, analytics, coaching and gamification technologies
• Bring your customer and employee engagement levels to entirely new heights!

What Customers are saying –

“Our annual growth before working with this software averaged 7 to 10% a year. Once we began using the software to train and improve call handling, annual growth has been between 22 and 30% and our team is breaking sales records every month. I can’t imagine doing my job without it”.

Presenter – Kathleen Kelly, President and CEO at dvsAnalytics, Inc.

A 30 year veteran of the telecommunications industry and one of the earliest proponents of CRM based contact management systems that optimize the productivity of revenue producers in contact centers. Considered a thought leader in the industry, Kathleen is a recipient of Customer Interaction Solutions’ prestigious Lifetime Achievement Award for her pioneering contributions to the growth and advancement of the contact center industry and ATA’s Fulcrum award which recognizes individuals for extraordinary contributions to the industry.

* Workforce optimization - a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.